Return Policy

1. Nature of Our Service

Ghar4Rent provides an online platform for property discovery and facilitates the disclosure of property owner contact information through a digital credit system. All transactions on Ghar4Rent involve:

• Digital credits — purchased online and stored in your account.
• Contact information unlocks — a digital service delivered instantly upon credit spend.

No physical product is manufactured, stored, or shipped. Consequently, traditional return logistics (shipping items back, inspecting returned goods, restocking) do not apply to Ghar4Rent.

2. No Physical Return Applicable

Since Ghar4Rent deals exclusively in digital services:

• There is no physical item to return.
• There is no return shipping address or return merchandise authorisation (RMA) process.
• There is no 30-day return window for physical goods, as no physical goods are involved.

3. Credit Returns (Digital Service Returns)

You may request a "return" (reversal of credits) in the following situations:

• The contact number you unlocked was false, incorrect, or permanently unreachable.
• You were charged credits in error due to a platform bug or duplicate transaction.
• Your payment was deducted by your bank/UPI but credits were never added to your account.

Credit returns are processed within 3–5 business days of verification and reinstated to your Ghar4Rent account within 24 hours of approval.

For the full process, timeline, and exclusions, please refer to our Refund Policy.

4. Eligibility Summary

5. How to Initiate a Credit Return

To request a credit return, email us at syedashwaqbiz2025@gmail.com with:

• Your registered email address or mobile number.
• The property name or listing ID.
• The contact number that was unlocked.
• A brief description of the issue (e.g., "Number was switched off", "Number belongs to someone unrelated to the property").
• Any supporting evidence if available (e.g., screenshot of call log showing unreachable).

Our team will acknowledge your request within 1 business day and resolve it within 5 business days.

6. Your Rights Under Indian Consumer Law

As a consumer, you are protected under the Consumer Protection Act, 2019. This includes the right to:

• Be protected against unfair trade practices and false advertisements.
• Seek redressal for deficiency in service.
• File a complaint with the National Consumer Helpline (NCH) at 1800-11-4000 or through the consumerhelpline.gov.in portal.
• Approach the District Consumer Disputes Redressal Commission in Hyderabad, Telangana.

We encourage users to contact us first. Most issues are resolved within 5 business days without needing to escalate.

7. Contact Us

For any questions about this Return Policy or to initiate a return request: