Privacy Policy

This policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("IT Rules") of India.

1. Who We Are

Ghar4Rent is an online real estate marketplace operated by ghar4rent.com, with its registered office at:

We are the data controller for information collected through this platform.

2. Information We Collect

We collect the following categories of information:

• Account information: Name, email address, mobile number, and password when you register.
• Profile data: Profile picture, preferred locations, saved properties.
• Transaction data: Credit purchase history, payment reference numbers, timestamps of contact unlocks.
• Property listing data: Details you submit when listing a property, including address, photos, and contact number.
• Usage data: Pages viewed, search queries, filters applied, time spent on platform.
• Device and technical data: IP address, browser type, device model, operating system.
• Communications: Messages you send to our support team.

We do not collect sensitive personal data such as Aadhaar numbers, PAN numbers, financial account details, or biometric data directly. Payment processing is handled by third-party payment gateways that maintain their own security standards.

3. How We Use Your Information

We use your information solely for the following purposes:

• To create and manage your account on Ghar4Rent.
• To display relevant property listings based on your location and preferences.
• To process credit purchases and enable contact number reveals.
• To send transactional notifications (invoices, OTPs, credit deductions).
• To respond to your support queries.
• To detect and prevent fraud or misuse of the platform.
• To improve the platform through anonymised usage analytics.
• To comply with legal obligations under applicable Indian law.

We do not use your information for unsolicited marketing without your explicit consent.

4. Sharing of Information

We do not sell, rent, or trade your personal data. We may share your information only in these limited circumstances:

• With property owners/agents: When you unlock a contact number, we may log the transaction. The owner's number is shared with you; your identity is not automatically shared with them.
• With payment processors: Your payment details are processed by our third-party payment gateway partners under their own privacy policies.
• With legal authorities: If required by a court order, government authority, or to comply with applicable Indian law (including the IT Act, 2000).
• With service providers: Hosting, analytics, and email services under strict data processing agreements.

5. Cookies and Tracking

Ghar4Rent uses session cookies to keep you logged in and to remember your preferences (such as selected city and property type). We use analytics cookies to understand how users navigate the platform.

You can disable cookies in your browser settings. Note that disabling cookies may affect the functionality of your account, including session persistence.

We do not use third-party advertising cookies or tracking pixels for ad retargeting.

6. Data Retention

We retain your account data for as long as your account remains active or as required to fulfil the purposes described in this policy. Specifically:

• Account data: Retained until you delete your account or request erasure.
• Transaction records: Retained for a minimum of 5 years as required under Indian financial regulations.
• Usage logs: Retained for up to 90 days then anonymised.

After the applicable retention period, data is securely deleted or anonymised.

7. Your Rights

Under Indian law and our own commitment to fair data practices, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your account and associated data (subject to legal retention obligations).
• Withdraw consent: Withdraw consent for any processing based on consent, at any time.
• Grievance redressal: Lodge a complaint with our Grievance Officer (see Section 11).

To exercise any of these rights, email us at syedashwaqbiz2025@gmail.com. We will respond within 30 days.

8. Children's Privacy

Ghar4Rent is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us their personal data, please contact us and we will promptly delete it.

9. Security

We implement reasonable security practices and procedures as required under the IT Rules, 2011. These include password hashing, HTTPS encryption on all data transmissions, and access controls limiting who can view user data internally.

No method of internet transmission is 100% secure. If you believe your account has been compromised, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will notify registered users via email or a prominent notice on the platform.

Continued use of Ghar4Rent after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us & Grievance Officer

In accordance with the IT Act, 2000 and IT Rules, 2011, the name and contact details of our Grievance Officer are: