Refund Policy

This Refund Policy applies to credits purchased on the Ghar4Rent platform. It is governed by the Consumer Protection Act, 2019 and applicable Indian consumer law.

1. Overview

Ghar4Rent operates on a prepaid credit system. Users purchase credits and spend them to unlock owner contact numbers listed on properties. Our refund policy distinguishes between two scenarios: credit purchases and credit spends (contact unlocks).

2. What We Refund

We will issue a refund in the following situations:

• False or non-genuine contact number: You unlocked a contact number and it was found to be incorrect, switched off permanently, unrelated to the property, or confirmed fake. Credit will be reinstated to your account.
• Duplicate unlock: You were charged credits for unlocking a contact you had already previously unlocked (technical error).
• Payment deducted but credits not credited: Your payment was deducted from your bank/card/UPI but credits were not added to your account due to a payment gateway failure.
• Accidental purchase (within 1 hour): You purchased a credit package by mistake and have not used any credits from that purchase. Request must be raised within 1 hour of purchase.

3. What We Do Not Refund

The following situations are not eligible for a refund:

• Credits already used to unlock a contact number that was genuine and reachable.
• Change of mind after successfully unlocking a contact number.
• Credit packages partially used (only the unused portion may be considered for refund under exceptional circumstances at our discretion).
• Credits used to unlock a number where you reached the owner but did not like the property.
• Accounts that have been suspended or terminated due to policy violations.
• Requests raised more than 7 days after the credit unlock event.

4. How to Request a Refund

To raise a refund request, follow these steps:

5. Refund Process & Timeline

Once your refund request is approved:

• Credit reinstatement: Credited back to your account within 24 hours of approval.
• Cash refund (where applicable): Processed within 5–7 business days to the original payment source (bank account, UPI, card).

You will receive a confirmation email once the refund is processed.

6. Mode of Refund

Refunds are issued through the following modes in order of preference:

1. Credit reinstatement to your Ghar4Rent account — applicable for contact unlock refunds.
2. Original payment method (UPI / net banking / credit-debit card) — applicable for payment failures or accidental purchases.

Cash refunds via cheque or NEFT may be arranged in exceptional cases at our discretion. Please allow additional time for NEFT transfers.

7. Disputes

If you are dissatisfied with the outcome of your refund request, you may escalate your complaint to our Grievance Officer:

Unresolved disputes may be referred to the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, in the jurisdiction of Hyderabad, Telangana.

8. Contact Us

For all refund queries, contact our support team: